Shipping policy
Shipping Policy
Effective Date: August 21, 2026
At HMMartStore.com, we are committed to providing our customers across the United Arab Emirates with a convenient, reliable, and hassle-free shopping experience.
Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Delivery Coverage
We provide Free Home Delivery across the United Arab Emirates (UAE).
Our delivery service covers major areas and Emirates, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Umm Al Quwain
- Ras Al Khaimah
- Fujairah
2. Shipping Charges
Free Delivery – All Over UAE
There are no additional shipping charges for standard home delivery within the UAE.
3. Delivery Time
Orders are generally delivered within 4–5 working days after the order has been confirmed.
Delivery times may vary slightly depending on the customer's location, product availability, courier operations, public holidays, or unforeseen circumstances.
4. Order Processing
Once you place an order through HMMartStore.com, our team may contact you to confirm your order and delivery details.
After confirmation, your order will be processed and handed over to our delivery partner for shipment.
Please make sure that your:
- Full name
- Complete delivery address
- Active UAE mobile number
are entered correctly at checkout to avoid delivery delays.
5. Delivery Attempts
Our courier partner may contact you by phone before or during delivery.
If you are unavailable at the time of delivery, the courier may arrange another delivery attempt or contact you to coordinate a suitable delivery time.
Additional delays caused by an incorrect address, unreachable phone number, or customer unavailability may occur.
6. Delayed Deliveries
While we aim to deliver all orders within the estimated 4–5 working days, delivery may occasionally take longer due to circumstances beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete address information
- High order volumes
- Unexpected operational circumstances
We appreciate your patience and understanding in such situations.
7. Order Tracking
Where tracking information is available, customers may receive tracking or delivery updates through the contact information provided during checkout.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order is delayed or returned because of an incorrect address, incomplete information, or an unreachable phone number, HMMartStore.com may contact the customer to arrange the next available delivery option.
9. Contact Us
If you have any questions regarding your order or delivery, please contact our customer support team.
Store: HMMartStore.com
Email: shahidali472@gmail.com
Website: HMMartStore.com
Our team will be happy to assist you with your shipping and order-related queries.
10. Policy Updates
HMMartStore.com reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page.
By placing an order through HMMartStore.com, you acknowledge and agree to the terms of this Shipping Policy.
Thank you for choosing HMMartStore.com.